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    FAQ

    About Lov Maté

    Lov Maté is packaged and shipped from Murwillumbah, NSW

    Yes. A serve of LOV Maté contains approximately 30-40 mg (half the amount of caffeine as a regular coffee or similar to that of green tea).

    Most of this caffeine content is naturally occurring in our star ingredient - Yerba Matè. Yerba Matè contains caffeine as well as stimulants theobromine and theophylline, it also has over 26 vitamins and minerals!⁣

    The feeling you get from Yerba Matè is very different to coffee. ⁣Described as gentle but uplifting, some even say euphoric 🙌⁣


    We use a small amount of this ingredient as it is a strong herb.Guarana has gotten a bad name from being used in highly concentrated caffeine energy drinks but used in moderation and in its natural form - Guarana is an amazing herb that has so many Heath benefits.

    Yes. Some of our customers drink it black, it's a different flavour than mixed with milk but still yummy.Just be sure not to add boiling water directly onto the powder as it can effect the nutrient content of the Yerba Maté.

    Nope. Just four organic ingredients: Raw Cacao, Yerba Maté & Maca RootDepending on your taste you can add sweetener to your brew - we love maple syrup, honey or coconut sugar!

    Shipping/Returns

    All orders are shipped using Australia Post. This service does not require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels.

    Full tracking is available using this service. Please use delivery notes section upon checkout to leave our courier specific instructions.

    All orders come with tracking and you will receive the tracking details.

    Any parcels returned to sender will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.

    Orders placed will be processed within 1-2 business days. Lov Maté does not process orders or dispatch parcels over the weekend, therefore, if you purchase on a Friday your order may not be processed until the following Monday.

    Once dispatched you will receive a shipping confirm email along with a tracking code. Once your order is sent, it’s in the hands of the courier service provided. If your item is delayed or has not arrived, please contact them directly. If a claim needs to be made due to an item being lost, we will require it to be accepted before offering an exchange or refund of the order.

    Regular Shipping costs $8.95 Australia wide – sent using Australia Post. Express Post costs$11.95 – sent using Australia Post.

    Dispatch Of Orders

    Orders are dispatched from South Murwillumbah, NSW Australia.Any delivery date or time specified by us is a best estimate only and Lov Maté will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. Orders are subject to availability. Orders will be delivered between Monday – Friday 8 am – 6 pm, please note deliveries are not made on weekends.Orders are dispatched within 48 business hours of order confirmation, using Australia Post.

    We do our best to ensure your item arrive safe however, if your item(s) arrive damaged, please contact energy@lovmate.com.au within 48 hours of receiving your product.

    Please provide photo evidence so we can assess the damage and provide a refund or exchange if required. We understand it can be frustrating when this happens, and we will do our best to ensure you are able to enjoy your Lov Maté as soon as possible.